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STORE POLICY

CUSTOMER CARE

Our dedicated team of rockstar customer service experts is here to assist you with any questions, concerns, or feedback you may have. We take pride in providing top-notch support and ensuring that your experience with Rock'n'Bombs™ is nothing short of extraordinary.

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How can we help you today?

  1. Product Inquiries: If you have any questions about our bath bombs, body care products, or their ingredients, feel free to ask. Our team will provide you with all the information you need to make informed choices.

  2. Order Assistance: Need help with an existing order? We're here to assist you with tracking, delivery status, or any changes you wish to make to your order before it is shipped out.

  3. Account Assistance: For any account-related inquiries, password resets, or updating your information, we're just a message away.

  4. Feedback and Suggestions: We value your feedback! Whether it's praise for a rockin' experience or suggestions for improvement, we want to hear from you.

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Reach out to us through any of the following channels:

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Our customer support hours are 10am-6pm EST. Rest assured, we'll get back to you as soon as possible, providing you with the assistance you need.

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Rock'n'Bombs™ is more than just a brand; it's a community of passionate rock, music and self care enthusiasts. We're here to ensure your journey with us is one filled with excitement, comfort, and satisfaction.

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Thank you for choosing Rock'n'Bombs™! Let's rock on together! 🎸

PRIVACY & SAFETY

At Rock'n'Bombs™, your privacy and safety are of utmost importance to us. We are committed to protecting your personal information and providing a secure environment for all our customers. Here's how we ensure your privacy and safety:

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  1. Data Protection: We follow industry best practices to safeguard your personal data from unauthorized access, disclosure, or misuse. Your information is stored securely, and we take all necessary measures to prevent data breaches.

  2. Secure Transactions: When you make a purchase on our website, all transactions are encrypted using SSL (Secure Socket Layer) technology. This ensures that your payment details are protected and cannot be intercepted by third parties.

  3. Limited Data Collection: We only collect the necessary information required to process your orders and provide you with excellent customer service. Your data is used solely for the purpose for which it was provided and is not shared with third parties without your consent.

  4. Consent-Based Marketing: We will only send you marketing communications and promotional offers if you have given us your explicit consent to do so. You have the option to opt-out of these communications at any time.

  5. Non-Toxic, Safe Products: Your safety is a priority when it comes to our products. We use only non-toxic, natural, and organic ingredients in our bath bombs and body care products. Each product is carefully crafted to meet strict quality standards and is safe for use as intended.

  6. Age Verification: Our website and products are not intended for children under the age of 18. We do not knowingly collect personal information from individuals under 18 years old. If you are under 18, please do not use our website or provide any personal information. Users under 18 years of age must have permission from their parentals or guardians to use our site. 

  7. Transparency: Our Privacy Policy outlines the specific information we collect, how it is used, and the choices you have regarding your data. We encourage you to review our Privacy Policy to understand how we protect your information.

  8. Compliance: We comply with all applicable data protection and privacy laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA), as applicable.

 

Your trust is vital to us, and we are committed to maintaining the highest standards of privacy and safety. If you have any questions or concerns about our privacy practices, please don't hesitate to contact our customer support team.

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Thank you for choosing Rock'n'Bombs™, where your privacy and safety are at the heart of our rockin' experience! 

TERMS OF SERVICE

 

Introduction

Welcome to RocknBombs.com (referred to as "Rock'n'Bombs™," "we," "our," or "us"). By accessing and using our website, you acknowledge and agree to these Terms of Service. If you do not agree with these terms, please refrain from using or purchasing from our website.

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By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

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Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

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Headings

The headings used in these Terms of Service are for convenience only and shall not affect the interpretation or construction of the provisions herein.

 

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User Conduct

When using RocknBombs.com, you agree to abide by all applicable laws and regulations. You shall not engage in any activities that may harm, disrupt, or infringe upon the rights of others or the proper functioning of our website.

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Age Restriction

Rock'n'Bombs™ products are intended for use by individuals over the age of 18. If you are under the age of 18, you may only use our website and products under the supervision of a parent or guardian.

 

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Product Information

While we strive to provide accurate product information, Rock'n'Bombs™ does not warrant the accuracy, completeness, or reliability of the content on the website. The colors and appearances of our products may vary slightly due to the handcrafted nature of our bath bombs.

 

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Product Disclaimer

Our bath bombs are handcrafted and may contain natural ingredients that could cause skin sensitivity or allergic reactions in some individuals. It is your responsibility to review the product ingredients and conduct a patch test if you have any known allergies or sensitivities.

 

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Medical Disclaimer

Rock'n'Bombs™ products are not intended to diagnose, treat, cure, or prevent any medical conditions. If you have a medical condition or are pregnant, nursing, or taking medication, consult a healthcare professional before using our products.

 

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Product Availability

All products and services offered on RocknBombs.com are subject to availability. We reserve the right to modify, discontinue, or limit the quantities of any product at any time without prior notice.

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Shipping and Delivery

We strive to provide accurate shipping and delivery estimates; however, these are subject to factors beyond our control. We are not liable for delays or issues caused by shipping carriers or customs.

 

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Feedback and Reviews

We welcome your feedback, reviews, and suggestions on our website and products. However, we reserve the right to moderate and remove any content that violates our Terms of Service or is deemed inappropriate.

 

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Customer Support

For any questions, concerns, or assistance, please reach out to our customer support team at [email address] or [Customer Support Phone Number]. We are here to provide you with exceptional service and support.

 

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Third-Party Links

Our website may contain links to third-party websites for your convenience. However, we do not endorse, control, or guarantee the content and practices of these external sites. By accessing such links, you do so at your own risk and are subject to the terms and policies of those third-party websites.

 

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Privacy Policy

We value your privacy and have implemented a Privacy Policy that governs the collection, use, and disclosure of your personal information. Please review our Privacy Policy to understand how we protect your data.

 

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Termination

We reserve the right to terminate or suspend your access to RocknBombs.com at any time, for any reason, without prior notice.

 

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Severability

If any provision of these Terms of Service is deemed invalid or unenforceable, the remaining provisions shall remain in full force and effect.

 

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Affiliate Links and Advertising

Rock'n'Bombs™ may use affiliate links and engage in advertising to support our website and services. However, the presence of such links or ads does not imply endorsement or responsibility for the content of linked sites or products.

 

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Social Media

We encourage you to engage with Rock'n'Bombs™ on social media platforms. However, any content posted by users on our social media channels may be moderated and removed if found in violation of our Terms of Service.

 

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Governing Law

These Terms of Service and any disputes arising from or relating to the use of RocknBombs.com, its products, or services shall be governed by and construed in accordance with the laws of the jurisdiction of Florida without regard to its conflict of laws principles. Any legal action or proceeding arising out of or related to these Terms shall be brought exclusively in the courts located in the jurisdiction of Florida, and you consent to the personal jurisdiction of such courts.

 

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Language and Governing Law

These Terms of Service are written in English (USA), and in case of any discrepancies between translated versions, the English version shall prevail. The laws of the jurisdiction of Florida shall govern these Terms of Service.

 

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Intellectual Property

All content, trademarks, logos, and designs displayed on RocknBombs.com are the property of Rock'n'Bombs™ and protected by applicable intellectual property laws. You may not use, copy, modify, or distribute any content without our express written consent.

 

 

Notices

Any notices or communications required or permitted by these Terms of Service will be deemed effective when provided in writing and sent to the email address you provided during the registration process or by posting on our website.

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Force Majeure

Rock'n'Bombs™ shall not be liable for any failure or delay in performing its obligations under these Terms of Service if such failure or delay is caused by events beyond our reasonable control, including but not limited to natural disasters, acts of God, or governmental restrictions.

 

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Reservation of Rights

Rock'n'Bombs™ reserves all rights not expressly granted in these Terms of Service. No waiver, alteration, or modification of these terms shall be valid unless expressly agreed upon in writing by Rock'n'Bombs™.

 

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Hold Harmless

By using our products or services, you agree to hold Rock'n'Bombs™ harmless from any claims, damages, liabilities, or losses that may arise from the use of our products, website, or services.

 

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Indemnification

You agree to indemnify and hold harmless Rock'n'Bombs™, its affiliates, parent, officers, directors, employees, and agents from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of our website, products, or services, any violation of these Terms of Service, or any third-party claims arising from your actions or omissions.

 

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Limitation of Liability

In no event shall Rock'n'Bombs™, its affiliates, parent, officers, directors, employees, or agents be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our website, products, or services. This includes, but is not limited to, damages for loss of profits, data, goodwill, or other intangible losses, even if we have been advised of the possibility of such damages. Our total liability for any claim arising out of or related to our website, products, or services shall not exceed the amount paid by you for the specific product or service giving rise to the claim.

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Dispute Resolution

In the event of any disputes arising from these Terms of Service, both parties agree to seek a resolution through negotiation, and good faith discussions. If a resolution cannot be reached, the parties may pursue mediation with a third party mediator. If a resolution still cannot be reached, the parties may pursue arbitration or other appropriate legal remedies.

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Survival

The provisions of these Terms of Service that by their nature should survive termination, including but not limited to the Intellectual Property, Hold Harmless, Indemnification, Limitation of Liability, and Governing Law sections, shall survive the termination or expiration of these Terms.

 

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Waiver

Our failure to enforce any rights or provisions in these Terms of Service shall not constitute a waiver of such rights or provisions.

 

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Assignment

You may not assign or transfer these Terms of Service or any of your rights or obligations hereunder without the prior written consent of Rock'n'Bombs™. Any attempted assignment or transfer without consent will be void.

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Updates and Modifications

Rock'n'Bombs™ reserves the right to update or modify these Terms of Service at any time, with the latest version being posted on our website. Your continued use of our website and services after any changes signifies your acceptance of the updated terms.

 

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Entire Agreement

These Terms of Service, along with our Privacy Policy and any other agreements or policies incorporated herein by reference, constitute the entire agreement between you and Rock'n'Bombs™ and supersede any prior or contemporaneous negotiations, discussions, or agreements, whether written or oral, between the parties regarding the subject matter hereof.

 

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Effective Date

These Terms of Service are effective as of 7/20/2023.

 

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By using RocknBombs.com, you affirm that you have read, understood, and agreed to these Terms of Service. Enjoy your rockin' experience, and thank you for being a part of the Rock'n'Bombs™ community!

HOLD HARMLESS NOTICE

Last updated: 7/23/2023

By using our products and services at Rock'n'Bombs™, you acknowledge and agree to the following Hold Harmless Notice:

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  1. Assumption of Risks: You understand and acknowledge that the use of our bath bombs and body care products involves certain risks. While we take every precaution to ensure the safety and quality of our products, individual reactions may vary. You assume all risks associated with using our products and understand that Rock'n'Bombs™ shall not be held liable for any adverse reactions or incidents that may occur.

  2. Limited Liability: Rock'n'Bombs™, its affiliates, parent, officers, directors, employees, and agents shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use of our products. This includes but is not limited to personal injury, property damage, or any other losses or expenses incurred.

  3. Indemnification: You agree to indemnify and hold harmless Rock'n'Bombs™, its affiliates, parent, officers, directors, employees, and agents from and against any and all claims, damages, liabilities, losses, costs, and expenses arising out of or related to your use of our products, including any third-party claims.

  4. Compliance with Instructions: You agree to use our products in accordance with the provided instructions and guidelines. Failure to do so may result in unintended consequences, and Rock'n'Bombs™ shall not be liable for any damages resulting from improper use.

  5. Consultation and Allergies: If you have any allergies or known sensitivities to specific ingredients, it is your responsibility to conduct a patch test or consult with a healthcare professional before using our products.

  6. Product Quality: While we strive to provide high-quality products, you understand that some natural variations may occur due to the handcrafted nature of our bath bombs. These variations do not compromise the performance or safety of the product.

  7. Personal Responsibility: You acknowledge that it is your responsibility to use our products responsibly and with due care. If you have any concerns or questions about our products, please contact us before use.

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By proceeding with the purchase and use of our products, you are indicating your understanding and acceptance of this Hold Harmless Notice. If you do not agree with these terms, we advise you not to use our products.

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For any inquiries or concerns, please contact us at support@rocknbombs.com.

Rock on responsibly with Rock'n'Bombs™! 🎸🛁💥

WHOLESALE INQUIRIES

We do offer wholesale bulk pricing to established businesses. Please send an inquiry to support@rocknbombs.com with the following information:

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Subject: Wholesale Account Setup Request

  • Business Name, Address & Website

  • Owner / Representative Direct Contact Info

  • Tax Certificate & EIN # 

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Policies to know before applying:

  • Standard shipping rates apply on all orders below $350

  • MOQ is100 Products (25 of each scent)

  • No Map Pricing and no selling restrictions

  • 7 Day Return Policy Minus Shipping, 3 Day Damaged Product Policy

  • *Affiliate and Drop Shipping options available.*

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Once your application is approved, we will notify you via email and create a wholesale account for your order placement. Please note, at this time we do not offer private label services. 

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